If multiple video adapters are installed in your computer, repeat step 2 for each Display tab in the DirectX Diagnostic Tool.If either of these lines shows a Disabled status, click Enable for that line. On the Display tab, verify that DirectDraw Acceleration and Direct3D Acceleration are selected under DirectX Features.To do this, follow these steps:Ĭlick Start, type dxdiag in the Start Search box, and then press ENTER.Ĭlick Start, click Run, type dxdiag, and then click OK. Run the DirectX Diagnostic Tool (Dxdiag.exe).Method 2: Enable DirectDraw or Direct3DTo enable DirectDraw or Direct3D, follow the steps for your version of Windows: If your computer meets the minimum system requirements, use the following methods to work around this issue. If you are prompted to restart your computer, click Yes.On the Performance tab or on the Troubleshooting tab, move the Hardware Acceleration slider all the way to the right (the Full position).Click the Settings tab, and then click Advanced.If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.Ĭlick Start, click Run, type desk.cpl, and then click OK. To do this, follow the steps for your version of Windows.Ĭlick Start, type display in the Start Search box, and then click Display Properties in the Programs list. Method 1: Configure Hardware Acceleration to use the Full settingTo do this, follow these steps: If they are, see your product documentation to complete these steps. Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. To resolve this issue, use the following methods in the order in which they are presented.

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